Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ starts from 50 - 100 pieces for most drain pumps, magnetrons and motor parts, and from 200 pieces for control boards and sensors. Mixed-model trial orders are accepted to help you test the market before scaling.

Question 2

How long is the lead time?

Accepted Answer

Stock items ship in 3 - 7 days after payment confirmation. Made-to-order batches take 15 - 25 days depending on quantity and packaging requirements. Peak season (Aug - Oct) may add 5 - 7 days.

Question 3

Do you support OEM packaging and labeling?

Accepted Answer

Yes. We provide neutral packaging, custom color boxes, your logo printing and barcode labeling. OEM packaging usually requires 500 - 1,000 pieces per model and 5 - 7 extra days for printing.

Question 4

What warranty do you offer on spare parts?

Accepted Answer

Standard warranty is 12 months from shipment date for motors, magnetrons and control boards, and 6 months for consumable items such as carbon brushes and filters. Defective rate above the agreed threshold is replaced or credited in the next order.

Question 5

Which shipping methods do you handle?

Accepted Answer

Express (DHL/FedEx/UPS) for samples and small parcels, air freight for urgent 50 - 300 kg orders, and sea LCL or FCL for wholesale volumes. We support FOB Shenzhen, FOB Ningbo and CIF terms, and can consolidate multiple categories into one container.

Question 6

What are your payment terms?

Accepted Answer

T/T with 30% deposit and 70% balance before shipment is standard. PayPal and Western Union are accepted for sample orders. For repeat buyers we can discuss O/A terms after several successful shipments.

Question 7

Are these original brand parts?

Accepted Answer

No. All items are compatible aftermarket replacement parts. Brand names such as Midea, Gree, Haier, Little Swan, LG, Samsung, Whirlpool and Panasonic are used only to describe fitment. All trademarks belong to their respective owners.

Question 8

Can you match parts by OE number or photo?

Accepted Answer

Yes. Send the OE number, the nameplate photo of the appliance, or a photo of the old part with dimensions to sales88@ggatc.com or WhatsApp +86 181 5864 9251. Our team replies with matched models, price and availability within 24 hours.

Question 9

Do you provide samples?

Accepted Answer

Samples are available. Sample cost is refundable against a bulk order above the agreed quantity. Buyer pays courier freight, or we add it to the sample invoice.

Question 10

What documents can you provide for customs clearance?

Accepted Answer

Commercial invoice, packing list, bill of lading, certificate of origin (Form A / Form E where applicable) and CE or RoHS declarations for eligible items. Tell us your import requirements when confirming the order.

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